August 14, 2017
From: Bret Holle, Las Vegas
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Fellow Managers:
I think last week Chip detailed several of the things we have been dealing with here in Las Vegas. Nothing new this week but we are continuing to deal with some of those issues.
I wanted to pass along some advice based on the Support Desk questions I have been receiving for the past several months. For those of you who are not aware, Chris Kukelhan and I usually are the first people to see those requests and I try to handle and respond to as many of them as I can without bothering Chris and the IT group. As Managers, please try to direct your agents to the videos that Chris prepared in the training section of our IMS. These videos have the answers to many of the questions that I receive at the support desk. I highly recommend all new agents go through the videos once, and then again after they have been using the system for 30 days. It is amazing at how much more they retain on the 2nd viewing of the videos.
Also, sometimes agents try to open up multiple windows and don’t logout of the system properly which causes some strange things with the IMS functionality. There are 2 quick and easy fixes to a lot of these problems that you can pass along as well.
- If you are seeing some functionality issues, try to get to the logout screen if possible and logout of the IMS.
- After Logging Out, try closing and reopening the browser and then log back in (we recommend everyone use Google Chrome, but other browsers work also)
- If these things don’t work, then reboot the system and log back in again.
If all of these items don’t work, we are happy to try and help through the support desk. Also, if someone has something that is truly urgent, then I don’t have a problem if they call me directly, but have them enter the support ticket before calling me. If it is not urgent, we usually have some sort of response quickly or at least within the first 24 hours.
My direct Office Line is below and I get all the voice mails sent to my phone, so if it is urgent I will call them back in a timely manner whenever possible. I am on Pacific Time, but I am usually awake at odd hours anyway.
Have a great week all.
Bret Holle – Broker
Easy Street Realty
702-473-5196 – Direct